KCC Gateway Training Centre
Kent Knowledge Base is an interactive online training application providing universal induction training with locally specific support and resources for all Gateway staff and partners.
Kent County Council were changing the way they delivered services, seeking to put the customer at the centre of service delivery.
Kent's pioneering Gateway model has sought to integrate public agencies from central and local government and the voluntary sector under one roof in the heart of local communities to help people get easier access to the services they need.
The challenge was to find a solution that would enable the geographically dispersed, diverse population of voulnteers, professionals, part-time and full-time, permanent and temporary staff to receive training.
Cyberkix designed and developed the Kent Knowledge Base, a mechanism for coordinating and administering universal induction training to diverse populations of staff enabling them to train at times to suit their workflow, giving real flexibility.
Kent Knowledge Base was designed to provide the county wide and locally specific support and resources for staff and partners that would benefit the customer by bringing to them the rich diversity of multiple partners working together to provide a holistic integrated service.
Users training data is continually stored as each option is selected and a comprehensive bespoke 'back office' was built enabling administrators to see a snapshot of anyone's training status at any point and to run mini-reports in real-time online, and also to download the complete dataset at any time.
Kent Knowledge Base is a training, support and management tool underpinning the Gateway model.
The scalable structure of the platform allowed Kent Libraries Service to develop a training hub on the infrastructure.